FAQS

Your Questions Answered

This is my first treatment.  What can I expect?

Your practitioner will make note of your medical history and any medication you are currently on.  It is always useful to bring up to date medication information such as a repeat prescription form to your appointment.

Once you have told your practitioner the reason for your visit, they will explain and agree with you an appropriate treatment plan. for your visit and any future appointments you may need.

If you are having a treatment on your toenails, please ensure any nail polish is removed prior to treatment as we may not be able to cut nails with polish present.

How long are appointments?

For a First Visit or Routine appointment, you should allow 30 minutes.  Follow up appointment times may vary depending on your treatment plan going forward.  Please refer to 'Treatment Fees' for more information on the duration of our appointments by type.

How can I pay?

We accept payment from all major credit and debit cards, including AMEX.  We do accept cash, but not cheques unfortunately.  We do not offer credit.  

I have private health insurance.  Can I use this at Chelmer Footcare?

The answer may differ from one insurance company to another.  Before booking an appointment, please check with your provider that your appointment type is included in your cover and that the practitioners credentials are listed with your provider.

How can I book an appointment?

You can call our reception team Monday to Friday 9am - 6pm, or book online 24 hours a day.  If you are booking online on behalf of someone else, please insure it the the details of the person attending the appointment and not yourself which are submitted.  If you register with an email address and/or a mobile number, you will receive a reminder for your appointment 3 days prior.

When booking online, If you are not able to find a suitable appointment, please call reception and ask to be put on to a cancellation list.

Do you treat children?

Yes, we do treat children for a number of complaints such as verrucas, ingrown nails and biomechanics.  Anyone under the age of 16 must be accompanied by a parent or guardian at all times throughout the treatment.

Can I cancel my appointment?

If you cancel your appointment 24 hours before your appointment date, there will be no charge. If you cancel within 24 hours, you may be charged 50% of the treatment fee at the practitioners discretion.